Following the latest annoying problems on dune: Awakening after the last patch, the studio decided to reimburse the players under certain conditions. We explain it all.
The last update of Dune: Awakening was not really welcomed as planned. By modifying certain PVE zones to transform them into PVP zones, Funcom has sparked a series of unexpected problems for a large part of the players. Result: many bases, vehicles and resources have been lost in confusion. Faced with discontent, the studio recognized its wrongs and announced a series of measures to correct the situation.
Massive losses after the last update of Dune: Awakening
It all started with a change of gameplay introduced into the last patch of Dune: Awakening. Some regions previously considered safe have suddenly become PVP zones, exposing players without warning to raids and destruction. Many have seen their base destroyed or their stolen vehicles, without having had time to adapt.
Funcom quickly apologized in an official message, recognizing that it was a communication and planning error. The studio has also announced a change in its internal processes to prevent this type of incident from happening in the future.
Compensation during deployment
To ease tensions, the developers promised that all lost objects were going to be reimbursed. As far as possible. The players concerned will be able to recover materials, components and vehicles via the tab “claim the awards” (Claim Rewards) directly in game, by the end of the week.
But Funcom warns: this compensation will not be easy to apply in all cases. The border is sometimes unclear between lost objects because of a bug and those destroyed by the mechanics of the game. Despite this, the studio undertakes to best process requests. Even if a certain delay is to be expected due to the large number of tickets sent to the support.
A overhaul of technical priorities
This incident seems to have been an electric shock for the Dune development team: Awakening. Funcom took advantage of this communication to announce a refocusing on several key points: the fight against cheaters using third -party software, the hacks on the customer side, and the abusive exploitation of certain mechanics of the game. Comfort improvements (quality of life) are also in preparation, as well as strengthening technical monitoring. The objective: to offer a more stable and more fair experience to all Dune players: Awakening.
Source : Funcom
